Return Policy & Refund Policy

Thank you for your purchase. We hope you are satisfied with it. However, if for any reason you are not satisfied, you can return it to us. Further information about our return policy can be found below.

RETURN

To be eligible for a refund, you must return the product within Return within 14 calendar days of purchase. The product must be in the same condition as when you received it and must not be damaged in any way.

RETURN PROCEDURE

To return an item, please contact customer service to obtain a return address. Once you have the address, securely pack the item in its original packaging and [enclose the proof of purchase].

Returns are free in some cases. If you are returning an item and the reason for the return is not due to an error on the part of [company name], you may be eligible for free return shipping. If the return shipping costs are due to startkraft.shop , they will be deducted from your refund.

REFUNDS

Once we receive your return and have checked the condition of your item, we will process your return or exchange. Please allow at least [timeframe needed]. Please allow 14 days from the date you receive your item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • perishable items
  • underwear
  • Gift vouchers
  • Custom-made products
  • digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

QUESTIONS

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any further questions or concerns, please contact our support center.

QUESTIONS
If you have any questions regarding our return policy, please contact us at our support center

If the time to cancel the order is earlier than the delivery time and the time indicated on the website can initiate the cancellation order, the order can be canceled

The store does not limit the number of days to cancel an order. If the order is not shipped, it supports the cancellation of orders.

Once the order is placed, we will process the order within 2-3 days

PLEASE NOTE

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, due to our reasons, the goods received are damaged or not correct, and the consumer is not obliged to bear the shipping fee for this reason.

Return address

Country: China
Province: GuangDongsheng
City: Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact person: Du Zuojun (Qyq)
Postal code: 523648
Phone number: 13360663005