Contact Us

Do you have any questions, suggestions, or require further information?
Is your question not answered on one of our information pages, or is something unclear? Send an email to service@startkraft.shop. Please include your name, phone number, and city of residence. Please also provide product photos if you are contacting customer service.

Did you not receive an order confirmation via email?
Please check your junk folder first.

Customer service - Operating hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Closed on Sundays.

Frequently Asked Questions:
Q: How long will it take for me to receive my package?
A: Please note that we typically need 3 to 7 days to process your order before shipping it. Rest assured, we are doing everything we can to get your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please also be aware that holidays may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and check the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of the goods to process your return or exchange.
Q: How can I contact you regarding my order?
A: You can contact us by email at Contact us at service@startkraft.shop or via the form on this page. 

Customer service - Operating hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Closed on Sundays.
E-mail: service@startkraft.shop
Address: Hindenburgstraße 19, Neu-Ulm